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Customer Service Ambassador
2 months ago
At See's Candies, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, ensuring their satisfaction, and driving sales growth.
Key Responsibilities:- Deliver outstanding customer service through phone, email, and in-person interactions, adhering to our company's core principles and values.
- Process orders, handle customer inquiries, and resolve issues in a timely and professional manner.
- Upsell and cross-sell products to customers, leveraging your knowledge of our confectionery offerings to drive sales growth.
- Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues.
- Maintain accurate records, process paperwork, and perform other administrative tasks as needed.
- 1+ year of customer service experience in a contact center or retail environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and teams.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Basic computer skills, including proficiency in CRM systems and Microsoft Office.
- A competitive hourly rate, with opportunities for advancement and professional growth.
- A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
- Ongoing training and development opportunities to enhance your skills and knowledge.