Customer Service Representative

15 hours ago


Frisco, Texas, United States Rockler Full time
About Us:
Rockler is a family-owned business that has been serving woodworkers and DIY enthusiasts for decades. We pride ourselves on our commitment to customer satisfaction and our passion for woodworking.

Job Description:
We are seeking a Sales Associate to join our team who is passionate about helping others and has a strong interest in woodworking. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive store environment.

Responsibilities:
  • Providing exceptional customer service and ensuring customer satisfaction.
  • Maintaining a high level of product knowledge and staying up-to-date on new products and promotions.
  • Contributing to a positive store environment by maintaining a clean and organized store, including dusting, facing, and general housekeeping.

Requirements:
  • Excellent Customer Service Skills.
  • A genuine interest in helping people learn and grow in the woodworking hobby or business.
  • An energetic attitude, self-motivation, and excellent listening and communication skills, bilingual a plus.
  • Ability to stand for long periods of time; ability to lift up to 50 lbs. and safely participate in team lifting.
  • A desire to network and build relationships with customers.
  • Flexibility to work a 5-day retail schedule (9:00a.m.- 7:00p.m M-Sat and Sundays 11:00a.m. -4: 00p.m for Part Time), and designated holidays.

Salary:$45,000-$60,000 per year, depending on experience.

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