Medical Assistant

1 week ago


Nashville, Tennessee, United States Heritage Medical Associates Full time
Job Summary

This position performs routine clerical, administrative, and clinical duties within the scope allowed for TN state law. The Medical Assistant will work collaboratively and effectively with physicians, providers, fellow team members, patients, and the general public in the performance of all job duties.

Responsibilities
  • Gathers clinical data and maintains documentation in the clinical record to ensure accurate tracking of medical treatment.
  • Notifies physician/provider and/or the Registered Nurse immediately of patient's status, pending lab test results, and any abnormal data/complaints observed or obtained from the patient.
  • Triages patients appropriately and informs physician/provider of issues in a timely manner.
  • Prepares and administers medication, allergy serum, immunizations, O2, treatments, tests as ordered.
  • Conducts CLIA waived testing and follows established lab protocol/guidelines.
  • Handles various specimens/cultures and infection control in the handling and disposing of infectious/hazardous waste materials.
  • Assists physician and/or provider with patient encounter including patient education/instruction, lab tests, results, reports, etc.
  • Maintains a clean and orderly work area and adheres to Quality Control Guidelines.
Administrative Responsibilities
  • Schedules patient appointments by obtaining demographic information, informing patient of financial liability, and obtaining necessary consent forms.
  • Verifies provider insurance participation and accurately utilizes the Appointment Management in PM.
  • Schedules patients for tests and informs them as to what to expect.
  • Completes patient referrals and authorizations in a timely manner.
Clerical Responsibilities
  • Answers phones and returns phone calls/voice mail in a positive and professional manner.
  • Orders supplies/accessories timely to avoid shortages/outages.
  • Completes HMA required forms accurately and timely.
  • Reviews phone tree reports and conducts appointment-reminder calls as appropriate.
Customer Service

Displays sensitivity, courtesy, and respect when dealing with patients, team members, and the general public.

Demonstrates a willingness to ensure customer questions are answered and their needs are addressed.

Exhibits behavior that is consistent with HMA's mission, vision, and values.



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