The Lookout and Concessions Supervisor
3 weeks ago
Job Summary:
We are seeking a highly motivated and experienced The Lookout and Concessions Supervisor to join our team at Sundance Mountain Resort. As a key member of our Food and Beverage department, you will be responsible for providing exceptional service to our guests, supervising a team of employees, and ensuring the smooth operation of our concessions and food service areas.
Key Responsibilities:
- Supervise and train employees to provide excellent service to guests.
- Ensure compliance with company policies, procedures, and regulations.
- Document guest and employee incidents accurately.
- Conduct employee inspections to maintain high standards of uniform, cleanliness, and identification.
- Hold daily line-ups to update employees on procedures and promote teamwork.
- Provide courteous and friendly service to guests, vendors, and employees.
- Handle guest inquiries, complaints, and service recovery when necessary.
- Serve food and beverages, ensuring quality and consistency.
- Maintain full knowledge of menu items and ingredients.
- Use the Point of Sale system to relay orders to the kitchen.
- Perform side work and assist with cleaning and resetting tables.
- Stay informed on resort events and operational hours.
Requirements:
- High school diploma or equivalent.
- 1-2 years of related experience or equivalent training.
- Obtain food handler's permit and Tips & Sips alcohol service permit within 30 days of hire.
- Pass UDABC background check and complete fingerprinting.
Benefits:
- Employee discounts on dining and resort amenities.
- Season Pass.
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