The Lookout and Concessions Supervisor

3 weeks ago


Provo, Utah, United States Sundance Mountain Resort Full time
Job Title: The Lookout and Concessions Supervisor

Job Summary:

We are seeking a highly motivated and experienced The Lookout and Concessions Supervisor to join our team at Sundance Mountain Resort. As a key member of our Food and Beverage department, you will be responsible for providing exceptional service to our guests, supervising a team of employees, and ensuring the smooth operation of our concessions and food service areas.

Key Responsibilities:

  • Supervise and train employees to provide excellent service to guests.
  • Ensure compliance with company policies, procedures, and regulations.
  • Document guest and employee incidents accurately.
  • Conduct employee inspections to maintain high standards of uniform, cleanliness, and identification.
  • Hold daily line-ups to update employees on procedures and promote teamwork.
  • Provide courteous and friendly service to guests, vendors, and employees.
  • Handle guest inquiries, complaints, and service recovery when necessary.
  • Serve food and beverages, ensuring quality and consistency.
  • Maintain full knowledge of menu items and ingredients.
  • Use the Point of Sale system to relay orders to the kitchen.
  • Perform side work and assist with cleaning and resetting tables.
  • Stay informed on resort events and operational hours.

Requirements:

  • High school diploma or equivalent.
  • 1-2 years of related experience or equivalent training.
  • Obtain food handler's permit and Tips & Sips alcohol service permit within 30 days of hire.
  • Pass UDABC background check and complete fingerprinting.

Benefits:

  • Employee discounts on dining and resort amenities.
  • Season Pass.


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