Operations Manager
2 weeks ago
Golden Mesa Casino is seeking a highly skilled and experienced Operations Supervisor to oversee the gaming facility's adherence to policies and procedures, promote positive customer relations, and ensure adequate staffing levels are maintained in all departments.
Key Responsibilities- Provide guidance and direction to assigned departmental personnel.
- Direct duties and directives to assigned operations personnel to ensure efficient operation of departments.
- Resolve customer issues and disputes in a professional and courteous manner.
- Compile required reports on operating functions of departments.
- Attend department staff meetings to discuss operational problems or explain procedural changes or practices.
- Direct all department operations for assigned department(s).
- Provide input into and execute strategic plans consistent with the strategic vision of the facility.
- Develop and monitor fiscal budgets and marketing strategies to produce both short-term and long-term profitability for the facility.
- Implement and measure guest service standards within assigned department(s) consistent with the facility's core service standards and brand attributes.
- Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure the facility's competitive position and in anticipation of changing customer needs.
- Closely monitor customer flow to ensure adequate capacity to meet guest volume.
- Attempt to resolve significant problems to the satisfaction of the guest and in the best interest of Golden Mesa.
- Handle complaints and render decisions tactfully.
- Observe games, looking for irregularities or deviation from procedure, including internal security of the games.
- Maintain close interaction with all supervisors and surveillance in the observations of games for any potential problem areas or irregularities.
- Report all irregularities to the Sr. Operations Manager.
- Act as liaison between the gaming floor and other departments on all gaming-related activities.
- Act as interim Department Manager when manager is not present on shift.
- Build guest relations through visibility to customers, soliciting feedback, and responding to guest concerns appropriately and professionally.
- Bachelor's degree in hospitality/casino management or a related field.
- Experience in lieu of a degree may be considered.
- Must have knowledge of all Electronic Games Operations.
- Must possess knowledge of Class II gaming rules, regulations, and operating practices.
- Proven time management and critical thinking skills required.
- Must possess excellent employee relations skills.
- Must be flexible with schedule to include nights, holidays, and weekends.
- Ability to respond calmly and make rational decisions when required.
- Must be able to listen and respond to visual and oral cues.
- Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
- Good organizational skills and ability to lead and direct personnel.
- Must be self-motivated.
- Must possess positive, professional, and congenial attitude.
- Strong written and oral communication skills.
- Ability to maintain and establish effective working relationships with management, staff, co-workers, and the general public.
- Must be team-oriented.
- Ability to work a flexible and irregular schedule, including weekends, evenings, and holidays.
- Demonstrated success managing multiple departments, staff, and operation functions within the gaming industry.
- Ability to build consensus and secure optimal resolution of specific issues among multiple parties.
- Ability to respond effectively to sensitive inquiries and complaints.
- Must be able to work in a smoke-filled casino environment.
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Operations Manager
1 month ago
Guymon, Oklahoma, United States Golden Mesa Casino Full timeJob SummaryWe are seeking a highly skilled and experienced Operations Supervisor to join our team at Golden Mesa Casino. As a key member of our operations team, you will be responsible for overseeing the gaming facility's adherence to policies and procedures, promoting positive customer relations, and ensuring adequate staffing levels are maintained in all...
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