Customer Service Representative

17 hours ago


Olympia, Washington, United States Food Lion Full time
Job Summary

We are seeking a skilled Cashier and Customer Experience Specialist to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service and ensuring seamless shopping experiences for our valued customers.

Key Responsibilities
  • Deliver prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
  • Greet each customer and use their name whenever possible to build rapport.
  • Unload customers' groceries from cart to belt and unload items for ease of bagging, such as grouping cold items together.
  • Check the bottom of every cart and under all baby seats for items before completing an order.
  • Follow correct bagging procedures for the correct use of bags by type.
  • Scan customers' orders and handle payment transactions according to standard practice.
  • Avoid personal conversations with other associates when customers are present.
  • Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Follow procedures for refunds and error correction.
  • Make every attempt to maintain accurate cash control.
  • Follow procedures and perform overrides.
  • Identify customers needing assistance and offer to take the customer's order to their car.
  • Maintain alertness and call for assistance when needed to service customers per service standards.
  • Check prices quickly and accurately.
  • Be courteous and helpful to other associates.
  • Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
  • Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
  • Ensure the work station and front-end area of the store have a neat and clean presentation.
  • Report any register malfunction to the Customer Service Manager or MOD.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front-end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.


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