Customer Service Representative
17 hours ago
We are seeking a skilled Cashier and Customer Experience Specialist to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service and ensuring seamless shopping experiences for our valued customers.
Key Responsibilities- Deliver prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and use their name whenever possible to build rapport.
- Unload customers' groceries from cart to belt and unload items for ease of bagging, such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type.
- Scan customers' orders and handle payment transactions according to standard practice.
- Avoid personal conversations with other associates when customers are present.
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
- Follow procedures for refunds and error correction.
- Make every attempt to maintain accurate cash control.
- Follow procedures and perform overrides.
- Identify customers needing assistance and offer to take the customer's order to their car.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- Check prices quickly and accurately.
- Be courteous and helpful to other associates.
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
- Ensure the work station and front-end area of the store have a neat and clean presentation.
- Report any register malfunction to the Customer Service Manager or MOD.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Adhere to all company guidelines, policies, and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front-end.
- Successfully complete computer-based training (CBT) and training aid courses.
- Perform all other duties as assigned.
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