Technical Support Specialist
1 week ago
Salary: $50,000 - $65,000 per year (based on experience)
About the Job:
- This position is responsible for providing technical support to customers through various communication channels.
- The ideal candidate will have strong analytical skills, be able to troubleshoot complex issues, and provide clear solutions.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or chat.
- Determine the cause of problems and suggest corrections.
- Collaborate with internal teams to resolve customer issues.
- Document and maintain accurate records of customer interactions.
- Stay up-to-date with product knowledge and industry developments.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- 1-2 years of technical support experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with Microsoft operating systems and office software.
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