Technical Support Specialist

1 week ago


Meridian, Idaho, United States nextScan Full time
Job Description

Salary: $50,000 - $65,000 per year (based on experience)

About the Job:

  • This position is responsible for providing technical support to customers through various communication channels.
  • The ideal candidate will have strong analytical skills, be able to troubleshoot complex issues, and provide clear solutions.

Key Responsibilities:

  1. Provide technical assistance to customers via phone, email, or chat.
  2. Determine the cause of problems and suggest corrections.
  3. Collaborate with internal teams to resolve customer issues.
  4. Document and maintain accurate records of customer interactions.
  5. Stay up-to-date with product knowledge and industry developments.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field.
  • 1-2 years of technical support experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with Microsoft operating systems and office software.


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