Customer Service Liaison
6 days ago
- About the Role:
- Liberty Software is seeking a skilled Client Services Representative to provide exceptional customer service and support to our pharmacy clients.
We are looking for a professional and friendly individual who can operate as the first point of contact for incoming calls and tickets from pharmacy clients.
Key Responsibilities:
- Provide superior customer service and troubleshoot issues related to insurance adjudication, pricing, compound setup, and more
- Assist with and correct issues that pharmacy customers report
- Escalate calls appropriately to Technical Team or Account Management team when necessary
- Document each phone call and the actions performed in tracking software
About You:
- At least two years of retail pharmacy/pharmacy technician or call center experience required
- Certified Pharmacy Technician certification a plus
- Independent pharmacy knowledge a plus
- Professional and friendly demeanor
- Demonstrated ability to communicate by phone and email to members at all levels of client organizations
- Proven ability to shift between multiple tasks as needed
- Strong attention to detail
- Strong written and documentation skills
- Excellent listening and critical thinking skills
What We Offer:
- 100% paid medical and life Insurance for team members
- Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
- Fully vested 401K matching on a pre- or post-tax basis
- Liberty-paid HSA contributions every paycheck
- Generous PTO plan and paid holidays
- Annual tuition reimbursement program and professional certification courses available
- Adoption expense reimbursement program
- Dependent Care FSA availability providing tax savings for qualifying child care expenses
- Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
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