Retail Sales Representative

2 months ago


Brockton, Massachusetts, United States The Salvation Army Eastern Territory Full time

Position Overview:
The Salvation Army Eastern Territory is looking for a dedicated Sales Associate to contribute to the success of our Adult Rehabilitation Center. This role involves a variety of responsibilities aimed at fostering a welcoming and friendly atmosphere while building strong customer relationships.

Key Responsibilities:

  • Foster a welcoming environment and ensure positive interactions with customers.
  • Assist with daily store operations as needed.
  • Provide courteous and efficient service to all customers.
  • Handle donations respectfully and with care.
  • Organize merchandise according to established categories and color schemes.
  • Ensure the store is adequately stocked and organized according to operational guidelines.
  • Participate in the cleaning and upkeep of store facilities.
  • Report any incidents of theft, customer issues, injuries, or unsafe conditions to management promptly.
  • Maintain a tidy and organized workspace.
  • Adhere to the operational guidelines for thrift store and donation center activities.
  • Support the work therapy program by modeling professional behavior and work habits for program beneficiaries.
  • Perform additional tasks as assigned by supervisors.

Processing Duties:

  • Sort, tag, price, and distribute donations to appropriate departments when necessary.
  • Clean and categorize various items such as shoes, furniture, and electronics for distribution.

Cash Handling and Sales Floor Responsibilities:

  • Follow cash handling procedures and security protocols related to register operations and financial reporting.
  • Assist in pricing, stocking, and organizing merchandise.
  • Return fitting room items to their designated places in an orderly fashion.
  • Maintain merchandise displays as instructed.
  • Answer phone inquiries in a professional and friendly manner.

Donation and Maintenance Tasks:

  • Ensure cleanliness of the sales floor, restrooms, and surrounding areas.
  • Receive donations in accordance with established policies while providing respectful service.
  • Ability to lift heavy items, up to 100 pounds.
  • Process and acknowledge all donations courteously and efficiently.
  • Safeguard all donated materials and equipment.
  • Facilitate a steady flow of donations to the sorting area throughout the day.
  • Assist in maintaining the sales floor as directed.
  • Perform outdoor maintenance tasks as required.

Qualifications:

  • High school diploma or equivalent.
  • Proficient in English for effective communication.
  • Strong customer service abilities.
  • Capable of following instructions accurately.
  • Ability to stand for extended periods.
  • Physical capability to lift up to 50 pounds.


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