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IT Support Specialist
2 months ago
We are seeking a skilled and customer-oriented Onsite IT Support Engineer to provide technical support, troubleshooting, and resolving issues related to end users' PCs, software, and hardware.
Key Responsibilities:
- Provide onsite technical support and troubleshooting for end users' PCs and related equipment.
- Troubleshoot and resolve issues with Microsoft Windows 10 and 11 Standard Operating Environment (SOE) and Autopilot deployments.
- Support and troubleshoot issues related to Office 365 products, including Outlook, Word, Excel, and Teams.
- Work within Azure Active Directory (Azure AD) and Microsoft Endpoint Manager to manage user accounts and devices.
- Diagnose and repair hardware-related issues, including contacting HP for warranty repairs when necessary.
- Assist with software installations, configurations, and updates as needed.
- Collaborate with internal IT teams to escalate and resolve more complex technical problems.
- Ensure all support tasks are documented and tracked for future reference and continuous improvement.
Requirements:
- Proven experience in IT support, with a focus on Microsoft technologies.
- Strong knowledge of Microsoft Windows 10 and 11 operating systems.
- Experience with Microsoft Office 365 suite and cloud services.
- Familiarity with Azure Active Directory (Azure AD) and Microsoft Endpoint Manager (Intune).
- Basic understanding of PC hardware components and ability to diagnose hardware issues.
- Experience troubleshooting Autopilot deployments.
- Ability to communicate effectively with non-technical end users.
- Experience in working with HP warranty repair is a plus.
- Strong problem-solving skills and attention to detail.
Preferred Qualifications:
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
- Previous experience in an onsite technical support role.
Pay: $31 per hour
Hours: Monday, Wednesday, Thursday 8 am-5 pm
Immediate start pending successful interview and relevant checks