Project Support Coordinator

5 days ago


Wilmington, Delaware, United States Connection Full time

Job Summary

We are seeking a highly organized and detail-oriented Project Support Coordinator to join our team at Connection. In this role, you will be responsible for coordinating project tasks involving our customers, service partners, and project team members.

Key Responsibilities

  • Validate hardware replacement tickets received and related to different service types, including onboarding, offboarding, advance exchanges, and refreshes for Desktops, Laptops, Thin clients, and peripherals.
  • Create and manage tickets and orders within Connection's ticketing and order processing system.
  • Manage client hardware asset management database by manually adding device and warranty details.
  • Manage client software and software asset management database by manually adding user and access level information.
  • Assist with managing escalated customer issues received through email.
  • Maintain relevant portions of service tickets per project updates related to stock issues, order updates, internal notes, etc.
  • Monitor outbound shipments through Connection's internal Business Intelligence system.
  • Ensure compliance with existing policies and procedures regarding processing service engagements.
  • Assist with identifying and documenting standard operation procedures and job aids.
  • Attend conference calls, meetings, and training necessary to perform duties and develop skills.

Requirements

  • High School Diploma or equivalency.
  • Previous Customer Service or Administration support experience.
  • Intermediate working knowledge of any ticketing system.
  • Basic software and typing skills.
  • High level of concentration.
  • Intermediate working knowledge of Microsoft Outlook, Excel, and Word.
  • Strong keyboarding skills; typing/data entry.
  • Excellent written and verbal communication skills.
  • Strong multitasking and problem-solving abilities.
  • Solid time management and organizational skills to meet service delivery targets.
  • Passion for providing excellent project and customer support.
  • Dependable, self-starter, capable of providing project oversight from beginning to end.
  • Ability to pick up applications quickly and learn new tasks.
  • Ability to perform repetitive tasks with a high degree of accuracy.
  • Ability to work overtime as needed.

Compensation

$19.23-$23.85 per hour.


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