Insurance Personal Lines Customer Service Representative

3 days ago


Spirit Lake, Iowa, United States Bank Midwest Full time
Customer Service Representative - Insurance Personal Lines

Bank Midwest is seeking a full-time Insurance Personal Lines Customer Service Representative to provide excellent customer service to clients and agents. The ideal candidate will work closely with producers and customers to ensure prompt, efficient, and high-quality service.

Key Responsibilities:
  • Provide exceptional customer service to clients and agents as the primary point of contact.
  • Work with agents and insurance carriers to market new and renewal personal lines accounts.
  • Gather information for renewals, changes, and other customer service-related needs.
  • Maintain strong business relationships with carriers, including service representatives, underwriting, and claims.
  • Document all customer contact and interactions within core systems.
Requirements:
  • Licensing in Property/Casualty and Life/Health is a plus; however, we will assist in training to secure proper licensing.
  • Strong verbal and written communication skills, accuracy, and attention to detail.
  • Strong customer service focus and ability to work in a team environment.
Benefits:
  • Competitive compensation, 401(k), bonus program, and Employee Stock Ownership Plan.
  • Medical, Dental, Vision options.
  • Paid Time Off and Holidays.
  • Compensation is based on experience and qualifications.


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