Fitness Club Specialist Overnight
5 days ago
At Planet Fitness, we are on a mission to create a positive member experience by providing exceptional customer service to our members, prospective members, and guests. We are seeking a highly motivated and enthusiastic Overnight Closer/Custodian to join our team in this exciting role.
Job Summary
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This includes greeting members, prospective members, and guests, providing exceptional customer service, and handling all front desk related activities.
Essential Duties and Responsibilities
- Cleaning and Sanitation: Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor to maintain a clean and safe environment for our members.
- Front Desk Operations: Handle all front desk related activities, including answering phones in a friendly manner, assisting callers with a variety of questions, checking members into the system, new member sign-up, and taking prospective members on tours.
- Member Service: Provide exceptional customer service to members, prospective members, and guests, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
- Shift Closing and Bank Deposit: Close shift for the business day and create an accurate bank deposit for the next day.
Qualifications and Requirements
- Customer Service Background: Customer service background is preferred, with a passion for fitness and health.
- Basic Computer Proficiency: Basic computer proficiency is required, with the ability to work with our membership system and other software applications.
- Physical Demands: The ability to work 3rd shift (overnights), continual standing and walking during shift, and the occasional lifting of up to 50 lbs.
As an Overnight Closer/Custodian at Planet Fitness, you will have the opportunity to work in a fast-paced environment, provide exceptional customer service, and be part of a team that is dedicated to creating a positive member experience.
Compensation
The estimated salary for this role is $40,000 - $50,000 per year, depending on experience and location. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for career advancement.
If you are a motivated and enthusiastic individual who is passionate about fitness and customer service, we encourage you to apply for this exciting opportunity.
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