Customer Service Representative with Corporate Experience
1 month ago
Innova Solutions is seeking a highly skilled Call Center professional with corporate experience to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients.
Job Summary:This is a full-time/contract position located in Westborough, Massachusetts. The duration of this role is 12 months, with possible extensions. As a Call Center Representative, you will be working in a hybrid environment, combining remote and on-site work.
Responsibilities:- Provide top-notch customer service to clients via phone, email, and chat.
- Resolve customer complaints and issues in a timely and professional manner.
- Work collaboratively with the corporate team to achieve sales and customer satisfaction goals.
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
- 1+ year of experience in a call center or customer service role.
- Proven track record of providing excellent customer service.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet sales targets.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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