Customer Service Representative with Corporate Experience

4 weeks ago


Westborough, Massachusetts, United States Innova Solutions Full time
Job Title: Call Center Representative with Corporate Company Experience

Innova Solutions is seeking a highly skilled Call Center Representative with corporate company experience to join our team in a hybrid role. As a Call Center Representative, you will be responsible for providing quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.

Key Responsibilities:
  • Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
  • Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific customer needs.
  • Provides product knowledge and technical assistance as necessary.
  • Responds to customer inquiries, investigates and corrects errors in customer accounts and statements.
  • Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.
  • Enters information into a computerized database and communicates any problems or issues to management.
Requirements:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Responds to customer verbal and/or written inquiries, records details about customer inquiries, and helps resolve complicated customer complaints.
  • Coordinates and expedites customer inquiries to other departments for resolution.
What We Offer:
  • A competitive hourly rate of $25.
  • A hybrid role with the opportunity to work from home.
  • A dynamic and supportive team environment.


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