Air Conditioning Service Coordinator

3 weeks ago


Lafayette, Louisiana, United States Lee's Air Conditioning Full time
Job Summary

The ideal candidate for this Service Coordinator role at Lee's Air Conditioning, Co. will have a strong background in customer service and be able to work effectively in a fast-paced environment. This position involves handling incoming calls, responding to emails, and providing excellent customer service.

Key Responsibilities
  1. Answering Calls: Respond promptly to incoming calls and provide helpful solutions to customer inquiries.
  2. Email and Text Response: Respond efficiently to customer emails and text messages.
  3. Data Management: Accurately collect and enter customer information into software programs.
  4. Scheduling Appointments: Schedule appointments with customers and ensure smooth appointment processes.
  5. Call Log Updates: Update and track call logs to maintain accurate records.
  6. Resource Organization: Organize and maintain company files and documents.
Requirements and Qualifications
  • Candidate Profile: Previous experience in customer-facing roles and office responsibilities.
  • Skills: Strong organizational, communication, and time-management skills; proficiency in Microsoft Office.
  • Educational Background: High school diploma or equivalent required.
Benefits and Compensation

This role offers a competitive salary range of $45,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, 401k, bonus program, paid holidays, and vacation days.



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