Pharmacy Operations Manager

8 hours ago


Yonkers, New York, United States Walgreens Full time
Job Description:

Key Responsibilities:

  • Oversee day-to-day non-clinical pharmacy operations and administrative activities.
  • Ensure efficient pharmacy workflow and a positive patient experience.
  • Supervise pharmacy technicians and cashiers within company guidelines.
  • Develop and implement training programs for pharmacy technicians.
  • Manage pharmacy inventory and maintain accurate records.
  • Collaborate with the Pharmacy Manager to ensure compliance with laws and regulations.

Customer Experience:

  • Engage with customers and patients to provide excellent service.
  • Resolve customer complaints and respond to requests in a timely manner.
  • Model and share customer service best practices.

Operations:

  • Assist pharmacists with patient care, including registration, prescription data entry, and medication preparation.
  • Complete patient and physician calls under pharmacist supervision.
  • Administer vaccines and health screenings under pharmacist supervision.
  • Manage core pharmacy workflow and drive excellence in pharmacy operations.

People & Performance Management:

  • Lead performance management of technicians, including discipline and termination decisions.
  • Develop and implement training programs for pharmacy technicians.
  • Monitor and improve performance of pharmacy technicians.

Training & Personal Development:

  • Maintain PTCB certification through designated training programs.
  • Enhance current knowledge and skills related to pharmacy and healthcare.
  • Participate in performance improvement plans and seek professional development opportunities.

Communication:

  • Communicate with pharmacy team and relay messages from the support center.
  • Participate in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

Requirements:

  • High School Diploma or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Fluency in reading, writing, and speaking English (except in Puerto Rico).
  • Willingness to work flexible schedule, including evening and weekend hours.


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