Automotive Production Manager

1 month ago


Hamtramck, Michigan, United States LMK Recruiting Full time
Job Overview

LMK Recruiting is seeking an experienced Automotive Production Manager to lead our parts sales, field service, and customer support teams. This pivotal role involves overseeing the full lifecycle support of our manufactured equipment, from production to end-of-life service.

Key Responsibilities
  • Production Support Contracts
    • Collaborate with Project Managers (PMs) and customers to identify and address gaps in personnel, training, and resources needed to ramp machines to full production.
    • Support all phases of a project, including debug, teardown, shipping, and installation.
    • Manage the transition from project management to production and service (P&S), ensuring a smooth handover of responsibility and resolution of any outstanding issues.
    • Prepare and monitor long-term support contracts, ensuring all commitments are met efficiently.
  • Emergency Field Service
    • Respond to customer emergencies within an hour, ensuring quick and effective resolutions.
    • Maintain staffing to handle multiple simultaneous emergencies, with qualified personnel ready to deploy.
    • Foster strong relationships with customer maintenance teams to ensure first-call service and identify additional sales opportunities.
  • Spare Parts Management
    • Coordinate with teams to provide customers with comprehensive quotes for spare parts and ensure efficient use of customer funds.
    • Assist customers with purchasing necessary spare parts and negotiate long-term agreements for inventory management.
    • Collaborate with suppliers to ensure fair pricing and seek cost-reduction opportunities.
  • Warranty Handling
    • Track and manage warranty commitments, negotiating with customers, suppliers, and vendors as needed.
    • Address machine performance issues and ensure customer satisfaction through proactive communication.
  • Sales and Customer Support
    • Leverage customer relationships to identify opportunities for retools, upgrades, and future sales.
    • Support the Sales, Applications, and Project Management teams in evaluating rebuilds and retrofits.
    • Report regularly on all aspects of the P&S business, including sales, staffing, quality, and customer satisfaction.
    • Train service personnel and coordinate with Engineering to assist customers in maintaining their equipment.
  • Other Duties
    • Conduct annual performance appraisals for P&S Department personnel.
    • Collaborate with other department managers to ensure seamless operations and address mutual needs.


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