Service Delivery Specialist

6 days ago


Rock Hill, South Carolina, United States ARS-Rescue Rooter Full time
Job Description

We're seeking a skilled Service Delivery Specialist to join our team in the Greater Charlotte Area. As a key member of our operations team, you'll play a critical role in ensuring the efficient delivery of services to our customers.

About the Role
The successful candidate will have a minimum of two years of experience as an HVAC or Plumbing Dispatcher. They will be responsible for managing multiple service appointments, collaborating with field teams, and providing exceptional customer service.

Key Responsibilities
* Manage multiple service appointments and dispatch technicians to ensure timely completion of tasks
* Collaborate with field teams to resolve issues and improve operational efficiency
* Provide top-notch support to our customers through effective communication and problem-solving
* Maintain accurate records of customer interactions and job status updates

What We Offer
* Salary range: $18-$20 per hour, based on experience and qualifications
* Comprehensive benefits package, including health insurance options, 401(k) matching, and paid time off
* Opportunities for career growth and professional development
* A dynamic and supportive work environment

Requirements
* High school diploma or equivalent required; degree in a related field preferred
* Minimum two years of experience as an HVAC or Plumbing Dispatcher
* Excellent communication and organizational skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Computer proficiency, including Microsoft Office products and multi-line phone systems

This is a full-time opportunity with a competitive salary and comprehensive benefits package. If you're a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply

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