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Automotive Customer Service Specialist

2 months ago

Aransas Pass, Texas, United States Aransas Autoplex Full time
Position Overview:

Aransas Autoplex is seeking a dedicated Automotive Customer Service Specialist to join our team.


Key Responsibilities:
  • Diagnosing Automotive Issues: Engage with customers to understand their vehicle concerns by attentively listening to their descriptions of symptoms, clarifying issues, and performing thorough inspections.
  • Warranty Verification: Confirm warranty and service contract coverage by reviewing relevant documentation and explaining the terms and conditions to customers.
  • Cost Estimation: Generate accurate estimates by calculating the costs of materials, supplies, and labor, while also determining the customer's financial responsibility, including any deductibles.
  • Repair Order Preparation: Create detailed repair orders by documenting the symptoms, identified problems, and necessary repairs, securing customer approvals, and entering information into the service management system.
  • Customer Relationship Management: Foster strong customer relationships by clearly communicating estimates and expected timelines for vehicle return, addressing inquiries, and coordinating alternative transportation solutions.
  • Record Maintenance: Keep comprehensive automotive records by documenting issues and planned corrective actions.
  • Continuous Learning: Stay updated on industry knowledge by participating in training sessions and reviewing manufacturer publications.
  • Organizational Contribution: Enhance the reputation of the organization by taking initiative in fulfilling new and diverse requests, and seeking opportunities to add value to the service experience.

Join us at Aransas Autoplex and contribute to our commitment to exceptional automotive service.