Client Relationship Specialist

4 weeks ago


Muncie, Indiana, United States First Merchants Bank Full time
Job Title: Client Relationship Representative

We are seeking a highly skilled and customer-focused Client Relationship Representative to join our team at First Merchants Bank. As a key member of our banking center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and contributing to the overall success of our organization.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions that meet their current needs.
  • Banking Center Operations: Balance cash, daily transactions, vault, and ATM, ensuring compliance with regulations and reporting requirements.
  • Sales and Service: Sell bank products, make customer referrals, and participate in daily/weekly meetings and coaching sessions to drive sales and service activities.
  • Leadership and Development: Train, coach, and guide staff with operational and sales skills, and actively participate in leading sales and service activities at the banking center.
Requirements:
  • High School Diploma or Equivalent.
  • Minimum of 6 (six) months of experience selling products or services.
  • Minimum of 1 (one) year of sales, banking, and/or related experience.
  • S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
  • Obtain Notary Public designation within twelve (twelve) months of employment.
What We Offer:
  • Base Pay PLUS Bonuses
  • Medical, Dental, and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

At First Merchants Bank, we are committed to being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve. We believe in the power of inclusion and belonging, and we are genuinely committed to attracting and engaging teammates of diverse backgrounds.



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