Warranty Process Specialist

4 weeks ago


Troy, Michigan, United States Slate Full time
About Slate

Slate is a pioneering company that is pushing the boundaries of innovation in the electric vehicle space.

We are seeking a highly skilled and experienced Warranty Lead to join our growing team. The ideal candidate will design and implement a comprehensive warranty process from the ground up, enhancing customer satisfaction, minimizing risk, and ensuring compliance with all legal requirements.

Key Responsibilities
  • Design and Lead the Warranty Process: Develop a system that integrates warranty software solutions for tracking and handling claims, ensuring seamless integration with existing company systems.
  • Establish Warranty Terms and Conditions: Author the warranty manual and design clear warranty terms and conditions that are transparent to customers and dealers.
  • Lead the Warranty Claim Process: Ensure efficient and fair evaluation, approval, and denial of claims, and hire, train, and lead a team of warranty specialists to handle claims processing, customer inquiries, and dispute resolution.
  • Manage Warranty Data and Budget: Analyze warranty data to identify trends, report on key performance indicators, and recommend product or process improvements, and prepare and manage the warranty department budget.
Requirements
  • Education and Experience: Bachelor's degree in business administration, engineering, or related field, or 15 years of experience in running a warranty center.
  • Warranty Management Experience: Minimum of 8 years of warranty management or related experience with an emphasis on delivering warranty software implementations.
  • Technical Skills: Proficient in warranty management software and CRM systems, and experience with system implementation and onboarding a new software system.
  • Leadership and Collaboration: Demonstrated ability to hire, lead, and train teams, and ability to easily collaborate and communicate with multiple disciplines within the company.

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences.



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