Highjump E3PL WMS Application Manager
2 months ago
EDI Staffing is seeking a highly skilled Highjump E3PL WMS Application Manager to join our team. As a key member of our operations team, you will be responsible for providing technical support and guidance to local and network-wide users of WMS software.
Key Responsibilities:- Provide technical support and guidance to local and network-wide users of WMS software
- Troubleshoot, monitor, and maintain various software and hardware related to the WMS
- Train Team Members on the use of the WMS software to ensure consistency and accuracy of inventory
- Troubleshoot and resolve WMS software problems and incidents
- Coordinate and communicate with the warehouse operations team, the IT team, and the software vendor on WMS software issues and updates
- Design and configure WMS software according to business requirements and best practices
- Assist in the set-up and management of WMS software network, servers, databases, backups, and security
- Assist in the design, configuration, installation, monitoring, and support of connectivity between various systems and entities via EDI, VAN, AS2, SFTP, etc.
- Meet and collaborate with client and internal customers to onboard new clients
- Maintain and update WMS software documentation and manuals
- Test and implement WMS software upgrades and enhancements
- Train and supervise internal and external WMS software users and administrators
- Recommend and implement WMS software improvements and optimizations
- Provide hardware support for customers' hardware and extended network
- Consults and coordinates with operations to ensure the systems support and enhance the operational team
- Provides feedback about user needs regarding hardware, software, and innovations to enhance productivity and customer service
- Assists in the support and management of other software and systems, including Transportation Management Systems (TMS), Yard Management Systems (YMS), ERP's, etc.
- Performs all duties in conformance to appropriate safety and security standards
- Performs all other duties as assigned or needed
- High School graduate or General Education Degree (GED)
- Minimum two years' experience with Kober/Highjump E3PL version 4.0 or greater, including support, development, and implementation
- Strong attention to detail
- Willing to listen and learn new skills and ways of working
- Proficient with Microsoft Office 365 suite
- Experience with EDI preferred
- Experience with Boomi preferred
- Experience with REST Web Services/API calls preferred
- Proficiency with relational database development/management using SQL preferred
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