Technical Solutions Consultant
5 hours ago
At Zachary Piper Solutions, we are seeking a skilled Remote Support Software Architect to join our team. This role is ideal for individuals with a strong background in customer service and technical expertise.
Key Responsibilities:
- Provide expert technical guidance and solutions to both internal and external teams to ensure effective communication and issue resolution.
- Analyze complex data and process flows within CPM and Tax Provision software, utilizing data visualization tools to facilitate understanding.
- Troubleshoot and resolve data and technical issues, offering temporary workarounds or solutions as needed.
- Lead customer conference calls to assess issues, provide support, and transfer product knowledge to clients.
- Collaborate with engineering teams by sharing structured information, logs, and feedback for new product opportunities and enhancements.
Qualifications and Skills:
- A minimum of 2 years' experience in a customer service role with exceptional communication skills.
- 3+ years of experience in corporate accounting and/or tax for large entities, demonstrating adherence to policies and procedures.
- Strong attention to detail, multitasking, and accuracy, with the ability to manage operating systems, products, and customer information.
- Proven problem-solving, decision-making, and research abilities under pressure, offering solutions within policy guidelines.
- Excellent project management and quality control skills, thriving in high-pressure environments with tight deadlines.
Compensation and Benefits:
- Salary: $90,000-$100,000 per annum
- A comprehensive benefits package including medical, dental, and vision insurance, 401k, Paid Time Off Policy, and Paid holidays.
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