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Private Aviation Customer Service Manager
2 weeks ago
We are seeking a highly skilled Guest Experience Leader to join our team at Signature Aviation. As a key member of our Guest Experience team, you will play a vital role in delivering exceptional customer experiences and ensuring that every guest leaves our facilities feeling valued and satisfied.
In this role, you will be responsible for leading a team of Guest Experience Specialists and Associates, providing guidance and support to help them deliver world-class service to our guests. You will also serve as a resource for all guest service matters, handling inquiries, resolving requests, and addressing concerns in a prompt and professional manner.
Main Responsibilities:
- Lead a team of Guest Experience Specialists and Associates, providing guidance and support to help them deliver world-class service to our guests.
- Serve as a resource for all guest service matters, handling inquiries, resolving requests, and addressing concerns in a prompt and professional manner.
- Collaborate with other departments to ensure seamless delivery of services to our guests.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Monitor and evaluate the performance of Guest Experience Specialists and Associates, providing feedback and coaching to help them improve their skills and performance.
- Stay up-to-date with company policies and procedures, ensuring that you and your team are knowledgeable about our services and amenities.
- Represent Signature Aviation at external events and functions, promoting our brand and services to potential clients and partners.
- Develop and maintain relationships with key stakeholders, including customers, suppliers, and industry partners.
- Contribute to the development of new business opportunities and revenue streams.
- Maintain accurate records and reports, providing regular updates to senior management.
- Participate in ongoing training and development programs, staying up-to-date with the latest industry trends and best practices.
