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Airside Service Manager

2 weeks ago

Westhampton, New York, United States Signature Aviation Full time

About the Job:

At Signature Aviation, we are dedicated to delivering exceptional guest experiences in the aviation industry. As an Airside Service Manager, you will play a critical role in ensuring that our clients receive the highest level of service and support.

Your primary responsibility will be to lead a team of Guest Experience Specialists, providing guidance and direction to ensure that they are equipped to handle any situation that may arise. You will also be responsible for developing and implementing strategies to improve guest satisfaction and loyalty, working closely with other departments to ensure seamless delivery of services.

Key Responsibilities:

  • Lead and develop a team of Guest Experience Specialists
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Work closely with other departments to ensure seamless delivery of services
  • Maintain accurate records and reports, including time worked and activities performed
  • Use technology to streamline processes and improve efficiency

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • Minimum 2 years of management experience in a similar role
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong technical skills, including proficiency in software systems and technologies