Service Delivery Expert

1 day ago


Charlottesville, Virginia, United States vacle Full time

About Us

Vacle is seeking an experienced Customer Service Representative to join our team. As a key member of our team, you will play a vital role in providing exceptional customer service to our clients.

Job Responsibilities:
  • Respond to customers' queries and resolve them as soon as possible.

We offer a competitive salary of $45,000 per annum, commensurate with your experience and qualifications. In addition to a competitive salary, you will receive benefits such as opportunities for professional growth and development.

Key Responsibilities:
  1. Manage customer accounts and provide timely responses to their queries.
  2. Understand our products and services during the job training.
  3. Act as a liaison between our company and the clients, ensuring that customer needs are met.
  4. Keep track of customer issues and resolve them efficiently.
  5. Provide clear and concise information to customers regarding our products and services.
  6. Collaborate with colleagues to achieve team goals and objectives.
Requirements:
  • Bachelor's degree in any discipline; High School Diploma with relevant experience will also be considered.
  • 2+ years of experience as a Sales Representative or Front Desk Representative or related role in the Customer Service industry.
  • Excellent knowledge about CRM Softwares like Zoho, Zendesk, etc.
  • Knowledge of social media will be an added benefit.
  • Ability to provide results under pressure.
  • Excellent communication and interpersonal skills.
  • Good problem-solving skills.


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