Care Navigator

8 hours ago

Kansas City, Kansas, United States ArchWell Health Full time
Job Summary

ArchWellHealth is seeking a highly skilled Care Navigator to provide exceptional support to our senior members and their families. As a key member of our care team, you will play a vital role in ensuring a positive and welcoming experience for our members, from arrival to departure.

Key Responsibilities
  • Welcome members and help them feel safe and at home, navigating them through a seamless check-in process
  • Update member information in our electronic medical records system
  • Schedule appointments and coordinate referrals for our multi-disciplinary care team
  • Assist members with filling out paperwork through electronic kiosks, as needed
  • Request medical records and upload documentation to our electronic medical records system
  • Field questions from prospective and established members, as well as their adult children
  • Manage phone lines by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  • Assist with center events, as needed
Requirements
  • Excellent customer service skills, with a positive and welcoming demeanor
  • Passion for providing a quality experience for our senior members
  • Ability to work effectively with diverse populations, including staff, providers, members, family members, insurance carriers, vendors, and the public
  • Working knowledge of medical terminology, insurance, and/or electronic medical records systems
  • High level of organization and attention to detail
  • Strong written and verbal communication skills
  • Proficient PC skills, including Microsoft Office Suite
  • Ability to maintain professionalism and flexibility in a changing work environment
  • Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
Education and Experience
  • Associates degree preferred, or equivalent experience
  • Minimum of one year of work experience in a clinical setting, or similar
  • Experience working with EMR systems a plus

ArchWellHealth is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

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