Home Therapies Care Team Assistant

4 weeks ago


South Jordan, Utah, United States Fresenius Medical Care North America Full time

Purpose and Scope:

This entry-level position is designed to work in the home therapies setting under the oversight of the HTRN to assist in coordinating patient appointments and ensuring an outstanding patient experience.

The point of contact for patients from check-in to departure, supporting the Patient Care Teams' needs.

Key Responsibilities:

  • Assists with administrative duties related to patient appointments
  • Greets new and existing patients, notifying the Patient Care Team of their arrival
  • Schedules appointments and places reminder calls, including scheduling access placement and removal
  • Answers home therapy program calls and follows up on voice mails with the applicable care team member
  • Coordinates transportation assistance as needed
  • Prepares the room/space for patient arrival, ensuring it meets FMCNA Infection Control standards
  • Places supply orders and follows up on patient-related orders with customer service
  • Prepares necessary items for each patient, including education materials and lab supplies
  • Tracks extension set changes, vaccine due dates, and hospitalizations
  • Ensures patients' records are available for review
  • Assists with other administrative duties as assigned
  • Supports the HT RN during patient appointments
  • Assists patients as needed to and from the waiting area
  • Obtains height, weight, and vital signs
  • Performs venipunctures for laboratory testing only
  • Processes laboratory samples
  • Follows up on referrals and additional appointments needed from patient appointments
  • Documents patient information as applicable
  • Responsible for record and supply room maintenance

Additional Responsibilities:

  • Files and uploads records
  • Stores documents
  • Tracks transfer set changes, Kt/Vs, CIA, POC home visits, vaccines, hospitalizations, infections, and monthly education
  • Tracks MD and employee certifications, licensures, and annual skills
  • Medical record retention checklist
  • Transplantation-lab collecting and tracking
  • Checks for expired medications, lab tubes, and supplies
  • Counting and ordering nonprescription supplies
  • Assists in ordering supplies, including medication

Requirements:

  • High School Diploma or G.E.D. required
  • CPR certified
  • 0-6 months of experience preferred
  • Entry-level position with a strong interest in working in a healthcare setting
  • Prior experience in a physician office or hospital preferred
  • Excellent communication skills, both verbal and written
  • Proficient in MS Office Suite preferred

EO/AA Employer:

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.



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