Clinical Supervisor, Otolaryngology Clinic

1 week ago


Worcester, Massachusetts, United States UMass Memorial Health Care Full time
Job Summary

We are seeking a skilled Clinical Supervisor to join our Otolaryngology Clinic team at UMass Memorial Health Care. As a Clinical Supervisor, you will be responsible for directing and supervising assigned personnel, including performance evaluations, scheduling, orientation, and training. You will also be responsible for monitoring workflow and productivity, taking corrective action to ensure efficient and effective workflow.

Key Responsibilities
  • Direct and supervise assigned personnel, including performance evaluations, scheduling, orientation, and training.
  • Monitor workflow and productivity, taking corrective action to ensure efficient and effective workflow.
  • Develop and maintain systems and processes to assure efficient flow of patient care activities.
  • Assess patient flow and develop plans to address any issues.
  • Perform and/or delegate patient treatments, document patient care, and work closely with clinical support staff to develop and improve documentation in the medical records.
  • Address phone encounters and execute appropriate follow-through, acting as a mentor/role model to all clinic staff.
Requirements
  • Current State of Massachusetts LPN license.
  • Minimum of five (5) years of medical office LPN experience.
  • Demonstrated leadership experience.
  • Ability to coordinate and organize multiple functions and activities in an ambulatory setting.
  • Excellent oral and written communication skills, as well as excellent interpersonal skills to effectively communicate with all levels of management, patients, and staff.
  • Excellent organizational and analytical/problem-solving skills.
  • Proficiency in relevant computer software.
Preferred Qualifications
  • Prior supervisory or managerial experience, including budgetary planning.

UMass Memorial Health Care is an equal opportunity and affirmative action employer, committed to diversity and inclusion. We welcome applications from individuals with varied experiences, perspectives, and backgrounds. If you share our Standards of Respect, we encourage you to join our team and help us make respect our standard for everyone, every day.



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