Financial Services Representative

5 days ago


Point Pleasant, West Virginia, United States Marshall Health Network Full time
Job Summary

Rivers Health is seeking a skilled Financial Counselor to join our Business Office team. As a key member of our revenue cycle team, you will play a critical role in ensuring the financial well-being of our patients and the success of our organization.

Key Responsibilities
  1. Discuss private pay account balances with patients and provide clear explanations of their financial obligations.
  2. Review self-pay admissions for accuracy and ensure that all necessary documentation is complete.
  3. Visit with in-house patients to discuss financial assistance options and provide personalized support.
  4. Prepare and distribute financial assistance application forms to eligible patients.
  5. Transfer accounts to collection agencies as necessary and ensure that all necessary steps are taken to resolve outstanding balances.
  6. Provide exceptional customer service and maintain a positive, collaborative attitude in all interactions with patients, colleagues, and external partners.
Requirements

To be successful in this role, you will need:

  • A high school education or equivalent.
  • At least one year of experience in collection, telephone, computer, and insurance-related tasks within the medical profession.
  • Excellent typing and basic mathematical skills, as well as a working knowledge of medical terminology.
  • Strong communication and interpersonal skills, with the ability to effectively interact with patients and insurance companies over the phone and in person.
What We Offer

As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.


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