Customer Service Advocate

4 days ago


Middle River, Maryland, United States Mary Kraft HR Full time

Job Title: Customer Service Advocate

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About the Role:

We are seeking a highly skilled Customer Service Advocate to join our team at Mary Kraft HR in Middle River, MD. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences and ensuring that our clients receive top-notch service.

Key Responsibilities:

  • Provide accurate information to customers regarding account opening processes, terms and conditions, policies, and procedures.
  • Process account payments, perform cash out process at end of shift, and maintain accurate records.
  • Meet or exceed performance goals to ensure high-quality service is provided to customers.
  • Perform account maintenance, including changes, adjustments, and statement requests.
  • Contact customers for additional information and resolve issues promptly.
  • Assist in problem correspondence and prepare reports as required.

Skills and Qualifications:

  • Bachelor's degree or equivalent experience in customer service or related field.
  • Minimum 1-2 years of relevant customer service and/or sales experience in an office or call center environment.
  • Strong problem-solving abilities, excellent written and verbal communication skills, and ability to build rapport with clients.
  • Ability to prioritize tasks, multitask, and manage stressful situations effectively.
  • Proficient in Microsoft Windows and Microsoft Office, with strong listening and telephone skills.
  • Team player with excellent organizational and time management skills, scheduling flexibility, and excellent attendance record.

About Us:

Mary Kraft HR offers a collaborative and supportive work environment where your skills and abilities will shine. Our company provides a competitive salary, ranging from $17 to $18.50 for bilingual applicants, and opportunities for professional growth and development.



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