Property Claims Specialist

6 days ago

Columbus, Ohio, United States Root Full time
About the Role

We are seeking a highly skilled Property Claims Specialist to join our team at Root. As a Property Claims Specialist, you will play a critical role in enforcing the fundamental fairness values on which our company was founded.

You will be responsible for delivering an industry-leading claim experience for all policyholders and claimants. This includes initiating, investigating, evaluating, negotiating, and finalizing property damage losses and subrogation demands.

Key Responsibilities:

  • Delivers an industry-leading claim experience for all policyholders and claimants
  • Initiates, investigates, evaluates, negotiates, and finalizes property damage losses and subrogation demands
  • Creates accurate repair or replacement estimates based upon photos and other supporting documentation
  • Reviews and collaborates with Independent Appraiser estimates
  • Reviews supplemental requests for additional repairs
  • Coordinates additional living expenses
  • Identifies salvage and oversees the end-to-end salvage process
  • Identifies and refers subrogation opportunities
  • Partners with SIU vendors to detect fraud
  • Consistently makes prompt and courteous contact with every claim customer
  • Using exemplary time management and organizational skills proactively manages claims pending and associated tasks
  • Responds to claim correspondence in a timely fashion with very high quality
  • Provides input for continuous development of claims guidelines and best practices
  • Recommends potential product developments and process improvements
  • Interacts and communicates effectively with customers, peers, vendors, and managers
  • Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

Requirements:

  • Years of successful experience handling property insurance claims, writing estimates, approving supplements and negotiating final settlement of losses
  • Strong experience using XactAnalysis and Xactimate software including XactContents in writing estimates, handling supplements and evaluating losses
  • Experience handling both desk adjusting and on-site inspections
  • Currently licensed in-home state if your state requires an Adjuster License
  • Ability to obtain and maintain insurance licenses in several states within three months
  • High sense of professionalism while remaining empathetic
  • Familiarity with claims best practices required
  • Curious in nature
  • Great attention to detail
  • Ability to approach problems with an open mind
  • Able to attend Arbitrations or Hearings in your area
About Root

At Root, we harness the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we've built one of the most innovative FinTech companies in the world. And we're just getting started.

We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens.

Our success is in large part due to our unwavering standards in hiring. We want individuals who are assertive self-starters, who can contribute to our team and make a big impact on our business.

We encourage rich discussion and civil debate at every turn. We are inspired by the collection of crazy-smart people around us.

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