Billing Support Associate

7 days ago


Houston, Texas, United States My Modern Desk Full time

Are you looking for a challenging yet rewarding career opportunity? As a Billing Support Associate at My Modern Desk, you'll have the chance to make a meaningful impact on our clients' experiences while enjoying a fulfilling remote work environment.

About the Job:

This is a fantastic opportunity to join our dynamic team as a Billing Support Associate. The successful candidate will be responsible for delivering exceptional customer service to our clients through various communication channels.

Your Key Responsibilities:

  1. Client Communication: Respond to client inquiries regarding billing and payment, providing clear and empathetic communication.
  2. Account Management: Manage client accounts, processing payments, issuing refunds, and updating account information as needed.
  3. Dispute Resolution: Effectively resolve billing disputes and discrepancies, applying logical reasoning and analytical skills.
  4. Record Keeping: Maintain accurate and up-to-date records of client interactions, adhering to data protection policies.

Why Choose Us:

  • Diverse and Dynamic Team: Join a diverse and dynamic team that values collaboration and open communication.
  • Flexible Work Arrangements: Enjoy a fully remote work environment, allowing you to maintain a healthy work-life balance.
  • Ongoing Professional Development: Access comprehensive training and support to enhance your skills and knowledge.
  • Competitive Compensation: Earn a competitive hourly rate, reflecting your value to the organization.

Requirements:

  • Customer-Focused Mindset: Possess a strong customer-centric mindset, prioritizing client satisfaction and needs.
  • Technical Skills: Develop proficiency in relevant software and systems, staying up-to-date with industry trends.
  • Effective Time Management: Demonstrated ability to manage time effectively, meeting deadlines and exceeding expectations.
  • Continuous Learning: Embody a commitment to lifelong learning, embracing new challenges and opportunities for growth.


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