DSW Store Associate Part-Time

1 month ago


Frederick, Maryland, United States Designer Brands Full time
Job Summary

The Store Associate is a key member of the Designer Brands team, responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. As a Store Associate, you will be empowered to meet the customer where they are and personalize their experience, while also being committed to the customer having a consistent positive experience.

Key Responsibilities:

• Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.

• Share the benefits of the DSW Loyalty program and enroll new members.

• Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.

• Maintain a neat, clean, and safe environment for our internal and external customers, including clearing trash, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways, and other housekeeping items deemed necessary.

• Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.

• Complete all functions of the fulfillment process, including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery, and using company tools to search product availability to order for the customer.

Requirements:

• Must have the availability to meet the needs of the business.

• Professional, friendly, and customer service focused.

• Ability to move with tempo to meet time bound expectations.

• Good verbal and written communication skills.

• Proficient in use of technology to successfully engage in customer interactions.

• Must have the ability to spend up to 100% of working time standing or walking around the store.

• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.

• Stoop, kneel, crouch or crawl on a frequent basis.

What We Offer:

• Competitive pay range of $17.40 to $18.40.

• Opportunities for growth and development within the company.

• A fun and dynamic work environment.

• A chance to be part of a team that is passionate about delivering exceptional customer service and creating a positive shopping experience.
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