Customer Service Representative

2 weeks ago


Merriam, Kansas, United States Hendrick Automotive Company Full time
Job Title: Part Time Receptionist

Hendrick Chevrolet Shawnee Mission Collision Center is seeking a Part Time Receptionist to join our team.

Job Summary:

The Part Time Receptionist will be responsible for answering and directing incoming phone calls, greeting customers, and maintaining a clean and organized work area.

Key Responsibilities:
  • Answer incoming calls in a courteous and professional manner
  • Take accurate messages and direct calls to the appropriate department or person
  • Greet customers as they enter the dealership showroom and direct them to the appropriate department or person
  • Maintain CSI at or above company standards
  • Maintain an organized, clean, and safe work area
  • Participate in required training
  • Record all hours worked accurately in company timekeeping system
  • Follow Safeguards rules and regulations
  • Demonstrate the Company's Core Values
  • Comply with Company policies and procedures
Requirements:
  • Previous customer service or administrative experience in a high-volume environment
  • Strong organizational skills and interpersonal skills
  • Basic computer skills to utilize the timekeeping system
  • Basic knowledge of Microsoft Office Products
Core Values:

Hendrick's Core Values are:

  • Servant Leadership: We put the needs of others before our own
  • Teamwork through Trust & Respect: We work together to achieve at a high level
  • Integrity: We are honest and transparent in all our actions
  • Commitment to Customer Enthusiasm: We strive to exceed customer expectations
  • Passion for Winning: We strive to be the best, not the biggest
  • Accountability at All Levels: We take ownership of our actions and decisions
  • Commitment to Continuous Improvement: We seek out and improve upon areas of opportunity

This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.



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