Customer Service Professional
3 weeks ago
We are seeking a highly skilled Customer Service Professional to join our team at RATP DEV USA. This role is responsible for providing exceptional customer service and support, ensuring that customers receive accurate and timely resolutions to their inquiries.
Key Responsibilities:- Respond to customer service information requests: Provide accurate and timely responses to customer inquiries, resolving issues promptly and professionally.
- Provide backup coverage for reservations: Assist with booking and cancelling trips, as well as answering inquiries about trip schedules.
- Support front desk operations: Sell passes and tokens, and provide fixed route information to customers.
- Assist with employee applications: Gather and process minor human resources data as needed.
Additional duties may include performing or assisting with company operations under direct supervision to maintain workflow, attending meetings and task force groups to integrate activities and communicate issues, and maintaining a clean and orderly work area.
Requirements:- High school diploma plus some additional specialized training
- Over 2 and up to 3 years of experience in customer service
- Usual office working conditions with local travel to and from various locations
$13.50 per hour, commensurate with experience and qualifications
Benefits:- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8-hour shift, Monday to Friday
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