Tax Support Specialist

5 days ago


Orlando, Florida, United States CrossLink Professional Tax Solutions Full time
Job Summary

The Call Center Representative is a key member of our team at CrossLink Professional Tax Solutions, providing exceptional support to our customers and resolving technical issues in a timely and friendly manner.

Responsibilities
  • Provide top-notch customer service and technical support to customers via phone, ensuring their issues are resolved efficiently and effectively.
  • Utilize professional judgment to resolve complex problems and escalate concerns to management as needed.
  • Collaborate with team members and Call Center Managers to resolve reported problems and improve overall customer satisfaction.
  • Perform other duties as assigned to ensure the success of our team.
Requirements
  • 0-5 years of experience in Individual Income Tax Preparation or applicable Tax experience.
  • 0-5 years of software technical support experience.
  • 0-5 years of experience with Windows Operating Systems, Internet Explorer/Browser, Routers, Network Functions and Configurations, and Software Applications.
  • Excellent customer service skills and ability to solve problems in a timely and friendly manner.
  • Ability to effectively present information to coworkers and management.
  • Capability to work hours required by Call Volume during Tax Season.
  • Strong verbal and written skills.
  • Ability to work well in a team environment.
Salary Information

$21.20 per hour



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