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Store Operations Specialist

2 months ago

Mooresville, North Carolina, United States Lowe's Companies Full time

About the Role

The primary objective of this position is to lead, assess, support, design, implement, and roll out store initiatives that support store teams in driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day-to-day store operations, including sales, service, technology, omnichannel, and store communications.

Key Responsibilities

  • Leads the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.
  • Collaborates cross-functionally to effectively deliver projects, best practices, and process improvement initiatives.
  • Utilizes and analyzes field feedback and reporting to provide recommendations for process improvement and projects to field leadership.
  • Coordinates and manages timely execution of projects across stores, from development to implementation.
  • Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
  • Interprets reporting and develops actionable performance recommendations that are distributed to key stakeholders.
  • Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
  • Analyzes post-project feedback to provide continuous improvement solutions.
  • Manages projects by building the project plan and ensuring on-target and timely delivery of initiative desired output and integration.
  • Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed.
  • Enhances and develops associate-facing technology to improve productivity and efficiency.
  • Reviews, approves, and publishes policies, procedures, and processes for new store initiatives, at times, executing the process of documenting.

Requirements

  • Bachelor's Degree in Business, Management, Operations, or related field and 3-5 years of related industry experience (installation, repair, or US home improvement).
  • 3-5 years of experience in data analytics, performance reporting.
  • Demonstrated project management experience, such as Gantt Chart design and development.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit www.lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.