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Branch Operations Leader

2 months ago

Warren, Michigan, United States Public Service Credit Union Full time
Job Overview

Public Service Credit Union is in search of a skilled Branch Operations Leader to oversee and coordinate all activities within the branch, ensuring effective management of all operational aspects.

Key Responsibilities:
  • Supervise and lead branch personnel, fostering a high-performance culture while coaching staff to achieve both individual and branch objectives.
  • Ensure the branch meets its financial and operational targets, including service level, budgetary, and profitability goals.
  • Develop and implement strategies to enhance sales performance, deliver exceptional member experiences, and streamline operational processes.
  • Maintain compliance with all credit union policies and procedures, ensuring accuracy in all banking operations.
  • Monitor branch appearance and operations to uphold a professional image while managing security and safety protocols.
  • Possess comprehensive knowledge of Public Service Credit Union's products and services to effectively assist members.
  • Provide training resources and opportunities for branch staff to support their professional development.
  • Prepare necessary reports and documentation as required.
  • Organize events to promote membership growth and increase member engagement.
  • Contribute to the leadership team in formulating operational objectives and strategic initiatives.
  • Perform additional duties as assigned.
Education and Experience:
  • Associate's degree in a relevant field from an accredited institution is preferred.
  • A minimum of two years of experience in a similar role or equivalent background is required.
  • 3-5 years of experience in the financial services sector is preferred.
Qualifications:
  • Strong problem-solving abilities.
  • Exemplifies integrity, ethical behavior, and professional maturity.
  • Proficient in computer applications, including Office 365.
  • Capable of producing detailed reports on branch performance and strategies for improvement.
  • Adept at assessing member needs and matching them with appropriate products and services.
  • Solid understanding of credit union financials to drive branch success.
  • Ability to inspire and develop team dynamics among branch staff.
  • Reliable attendance and punctuality.
  • Familiarity with data processing systems and reporting functionalities.
  • Effective communication skills with members, staff, and the public.
  • Flexibility in scheduling.
  • Competence in operating various office equipment.
What We Offer:
  • Competitive compensation.
  • Opportunities for career advancement and comprehensive training.
  • Work-life balance.
  • High-quality health insurance for full-time employees.
  • Accrued Paid Time Off available immediately.
  • Paid holidays for full-time staff.
  • Standard banking hours with Sundays off.
  • Tuition reimbursement programs.
  • Employer-sponsored retirement benefits.
  • 401(K) plan.
  • Dental and vision insurance for full-time employees.
  • Short and long-term disability coverage for full-time staff.
  • Life insurance for full-time employees.
About Us:

Public Service Credit Union has been dedicated to providing financial services, education, and support to our members in the Metro Detroit area for over 70 years. We prioritize our employees and take pride in fostering a fun and engaging workplace. Our core values—family spirit, continuous learning, community involvement, teamwork, and member service—truly define our organization.