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Senior Relationship Banker

2 months ago


West Chester, Pennsylvania, United States M&T Bank Full time
About the Role

We are seeking a highly skilled and experienced Senior Relationship Banker to join our team at M&T Bank. As a key member of our branch team, you will be responsible for building and maintaining strong relationships with our business customers, identifying their financial needs, and providing proactive sales solutions to meet those needs.

Key Responsibilities
  • Develop and Maintain Customer Relationships

Develop new customer relationships and expand and retain existing relationships by proactively identifying opportunities and leveraging the portfolio management process to achieve personal sales and/or referral goals.

Provide Proactive Sales Solutions

Play a key role in Relationship Management, Sales Process, and Risk Management, including customer assessments, profiling for sales opportunities, account opening, and lead-focused outbound calling.

Stay Current on Products and Services

Develop an understanding and knowledge of products and services offered by Business Banking, including financing requests, loan structures, and submission of complete loan application packages.

Communicate Effectively

Fluently explain processes, services, and products to customers, including interest expense, amortization schedules, and how to optimize consumer debt scenarios.

Attend Community Events

Attend community networking events to build relationships with customers and promote M&T Bank's products and services.

Develop Relationships with Centers of Influence

Develop relationships with Centers of Influence for referral opportunities and act as a liaison with business partners for retail product solutions.

Perform Basic Sales Duties

Perform basic sales duties, including soliciting new business banking relationships through outbound prospecting calling activities and developing new banking relationships through a consultative sales approach.

Adhere to Compliance and Operational Risk Controls

Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards and policies.

Promote a Diverse and Inclusive Environment

Promote an environment that supports diversity and reflects the M&T Bank brand.

Maintain Internal Control Standards

Maintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.

Complete Other Related Duties

Complete other related duties as assigned.

Requirements
  • Education and Experience

A high school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center, customer service, and/or telesales experience, or a high school diploma or equivalent (GED) and a minimum of 2 years proven proactive sales experience.

Strong Verbal Communication and Interpersonal Skills

Strong verbal communication and interpersonal skills, with the ability to demonstrate exceptional customer service.

Well-Organized Individual with Time Management and Prioritization Skills

Well-organized individual with time management and prioritization skills, with the ability to communicate with tact and diplomacy with internal and external customers.

Demonstrated Financial Services Product Knowledge

Demonstrated financial services product knowledge, with the ability to proficiently use internet user-level technology.

Physical Requirements

Ability to stand for long periods of time, prolonged use of hands and fingers, ability to lift light to heavy objects weighing 5lbs to 30lbs, ability to read fine print, and ability to interact with customers in an open face-to-face work environment.