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Senior Relationship Banker
2 months ago
We are seeking a highly skilled and experienced Senior Relationship Banker to join our team at M&T Bank. As a key member of our branch team, you will be responsible for building and maintaining strong relationships with our business customers, identifying their financial needs, and providing proactive sales solutions to meet those needs.
Key Responsibilities- Develop and Maintain Customer Relationships
Develop new customer relationships and expand and retain existing relationships by proactively identifying opportunities and leveraging the portfolio management process to achieve personal sales and/or referral goals.
Provide Proactive Sales SolutionsPlay a key role in Relationship Management, Sales Process, and Risk Management, including customer assessments, profiling for sales opportunities, account opening, and lead-focused outbound calling.
Stay Current on Products and ServicesDevelop an understanding and knowledge of products and services offered by Business Banking, including financing requests, loan structures, and submission of complete loan application packages.
Communicate EffectivelyFluently explain processes, services, and products to customers, including interest expense, amortization schedules, and how to optimize consumer debt scenarios.
Attend Community EventsAttend community networking events to build relationships with customers and promote M&T Bank's products and services.
Develop Relationships with Centers of InfluenceDevelop relationships with Centers of Influence for referral opportunities and act as a liaison with business partners for retail product solutions.
Perform Basic Sales DutiesPerform basic sales duties, including soliciting new business banking relationships through outbound prospecting calling activities and developing new banking relationships through a consultative sales approach.
Adhere to Compliance and Operational Risk ControlsAdhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards and policies.
Promote a Diverse and Inclusive EnvironmentPromote an environment that supports diversity and reflects the M&T Bank brand.
Maintain Internal Control StandardsMaintain M&T internal control standards, including timely implementation of internal and external audit points and issues raised by external regulators.
Complete Other Related DutiesComplete other related duties as assigned.
Requirements- Education and Experience
A high school diploma or equivalent (GED) and a minimum of 3 years proven retail sales, call center, customer service, and/or telesales experience, or a high school diploma or equivalent (GED) and a minimum of 2 years proven proactive sales experience.
Strong Verbal Communication and Interpersonal SkillsStrong verbal communication and interpersonal skills, with the ability to demonstrate exceptional customer service.
Well-Organized Individual with Time Management and Prioritization SkillsWell-organized individual with time management and prioritization skills, with the ability to communicate with tact and diplomacy with internal and external customers.
Demonstrated Financial Services Product KnowledgeDemonstrated financial services product knowledge, with the ability to proficiently use internet user-level technology.
Physical RequirementsAbility to stand for long periods of time, prolonged use of hands and fingers, ability to lift light to heavy objects weighing 5lbs to 30lbs, ability to read fine print, and ability to interact with customers in an open face-to-face work environment.