Service Supervisor: 2nd Shift

3 days ago


Salem, Oregon, United States Carter Machinery Full time
Job Title: Service Supervisor: 2nd Shift

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C., is seeking a highly skilled Service Supervisor to join our team on 2nd shift in Salem, Virginia at our corporate headquarters.

Job Summary:

The Service Supervisor is responsible for leading a team of technicians in the successful operation of the service department, ensuring the highest level of customer satisfaction and meeting the company's goals and objectives.

Key Responsibilities:
  • Lead and manage a team of technicians to ensure efficient and effective service delivery.
  • Develop and implement service strategies to improve customer satisfaction and increase revenue.
  • Monitor and analyze service metrics to identify areas for improvement.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide technical expertise and guidance to technicians to ensure high-quality service delivery.
  • Manage and maintain accurate records and reports.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 3 years of experience in a service leadership role.
  • Proven track record of improving customer satisfaction and increasing revenue.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of Caterpillar products and services.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

Carter Machinery is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.


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