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Pharmacy Client Operations Specialist
2 months ago
About the Role:
The Pharmacy Client Operations Consultant is a key member of our team, responsible for managing sales support functions to drive sales productivity. This includes sales operations and account management planning, communications, product development operations, sales team training, reporting, and coordinating the implementation of pharmacy programs and products.
Key Responsibilities:
- Work closely with sales management to inspect sales and account management process quality and prioritize opportunities for improvement.
- Triage and provide first-touch resolution to client issues, quickly and accurately assessing inquiries to understand customer needs.
- Communicate with external and internal customers regarding benefits, eligibility, and other information.
- Collaborate with cross-functional teams to coordinate sales operations efforts, identify cross-functional sales process improvements, and implement sales optimization efforts.
- Implement enabling technologies, including CRM, to field sales teams.
- Monitor the assigned sales organization's compliance with required standards for maintaining CRM data.
- Manage pharmacy client and member communications processes.
- Support the development, production, and coordination of pharmacy customer communications and correspondence.
- Manage the implementation of pharmacy products and programs.
- Effectively coordinate with Cambia implementation teams to ensure effective and efficient implementation processes.
Requirements:
- Demonstrated ability to lead all sales and account management operations, implementation, and activities within pharmacy.
- Demonstrated ability to effectively manage cross-functional and interdepartmental communications and communications processes.
- Comprehensive knowledge of health insurance and pharmacy benefits, including sales processes, terminology, operational flow, and data requirements.
- Thorough knowledge of pharmacy products and the ability to educate members and potential members.
- Demonstrated ability to collaborate with individuals, teams, and cross-functional partners.
- Ability to manage multiple, complex projects simultaneously, including acting as product owner, project manager, and trainer for new and existing systems and products.
- Demonstrated ability to use MS Office products and other corporate software, with prior experience in report preparation, data analysis, and writing concise communications.
- Demonstrated ability to assist with the proposal process, including implementing and supporting RFP data management solutions.
- Ability to consistently manage and coordinate the production of high-quality initial proposal materials.
- Demonstrated aptitude in process improvement and innovation.
- Ability to seamlessly and effectively onboard and integrate new pharmacy clients and new pharmacy programs and products.
- Demonstrated analytical ability to identify problems, develop solutions, and implement a chosen course of action.
Education and Experience:
The Pharmacy Client Operations Consultant will have a Bachelor's Degree in Business and/or Marketing or an Associate's Degree in Business or Marketing. Additionally, 4+ years of experience in sales, pharmacy support, or an equivalent combination of education and experience.
Preferred Qualifications:
Certified pharmacy technician preferred.
Work Environment:
- No unusual working conditions.
- Work primarily performed in an office environment.
- Travel required, locally or out of state.
Compensation and Benefits:
The starting salary for the Pharmacy Client Operations Consultant is $61,200 - $82,800 a year, depending on experience and geographical location. The current full salary range for this role is $57,000 - $80,000. The bonus target for this position is 10%.
About Cambia:
Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.
Why Join the Cambia Team?
- Work alongside diverse teams building cutting-edge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambia-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
Benefits:
- Medical, dental, and vision coverage for employees and their eligible family members, including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure, in addition to 10 company-paid holidays.
- Market-leading retirement plan, including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligible day one of employment if within the first 12 months following birth or adoption).
- Award-winning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
Equal Opportunity Employer:
Cambia Health Solutions is an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by law.
