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About Teleperformance USA
Teleperformance USA is a leading provider of digital business services, dedicated to delivering advanced, technology-driven solutions that empower the world's top brands to enhance their operations in meaningful and sustainable ways.
With a workforce exceeding 500,000 motivated individuals proficient in over 300 languages, our global reach and local expertise enable us to positively impact our communities, clients, and the environment.
Advantages of Joining Teleperformance USA:
- Comprehensive Training
- Competitive Pay at $17 per hour plus bonuses
- Full Benefits Package (Medical, Dental, Vision, 401k, and more)
- Generous Paid Time Off
- Employee Wellness and Engagement Initiatives
Your Role at Teleperformance USA
As a vital member of our team, you will play a crucial role in addressing customer inquiries and providing innovative solutions. You will thrive in a collaborative environment, engaging with diverse individuals and experiencing varied challenges each day.
Your Responsibilities:
- Respond to and manage all customer inquiries with care
- Deliver exceptional customer service through active listening
- Handle confidential customer information with sensitivity
- Strive to resolve issues on the first contact by being proactive
- Communicate effectively with customers
Who We Are Looking For:
- Fluency in both Spanish and English
- A minimum of 6 months experience in customer service
- Must be at least 18 years old
- Typing speed of at least 25 words per minute
- High School Diploma or GED
- Comfortable using desktop computer systems
- Strong oral and written communication skills
- Logical problem-solving abilities
- Flexibility to work various shifts
- Proficient in Windows operating systems
- Excellent organizational and prioritization skills
Join Our Teleperformance Family
We are committed to fostering an environment where our employees feel valued, inspired, and supported, enabling them to bring their best selves to work every day. We believe that employee happiness and health lead to greater productivity, creativity, and engagement. Our goal is to create a workplace that promotes a healthy work-life balance and nurtures a culture of inclusion and diversity, where everyone feels welcome and appreciated.
Teleperformance USA is an Equal Opportunity Employer
Preferred Job Industries- Other
