Veterinary Client Service Representative

4 days ago


Bowie, Maryland, United States Ethos Veterinary Health Full time
About Us

Ethos Veterinary Health is a leading network of specialty and emergency hospitals, dedicated to delivering compassionate, unparalleled care to pets. Our team is committed to fostering a culture built on Compassion, Collaboration, Education, and Integrity.

Job Summary

We are seeking a full-time Client Service Representative to join our outstanding team at Dogs and Cats Emergency Specialists in Bowie, MD. As a Client Service Representative, you will be the first point of contact for clients, providing exceptional customer service and ensuring a seamless experience for their pets.

Key Responsibilities
  • Provide exceptional customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Manage the front desk, handling phone calls, emails, and in-person interactions with clients.
  • Process client payments, handle billing, and maintain accurate records.
  • Collaborate with the veterinary team to ensure seamless communication and efficient workflow.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • Minimum of 1 year of experience in a receptionist setting.
  • Demonstrated excellence in communication skills.
  • Availability for nights, weekends, holidays, and limited on-call duties.
  • Strong desire to learn and grow in the role.
  • Ability to work efficiently and independently in a fast-paced, high-intensity environment.
Preferred Qualifications
  • Shares our commitment to our mission, vision, and values.
  • Enthusiastic and compassionate nature, providing an excellent experience for clients.
  • Expertise in interpreting meows, barks, and chirps.
  • Seeking candidates experienced in thriving within large teams.
  • Basic computer skills with proficiency in Microsoft Word and Outlook email.
  • Proficient in managing multi-line phone systems for efficient communication.
  • Knowledge of EzyVet and Smartflow software platforms.
  • Prior experience in the veterinary industry is preferred.
Benefits
  • Health, Dental & Vision Insurance.
  • Paid Time Off & Wellness Time Off & Sick Leave.
  • Wellness Program.
  • Life Insurance.
Why Join Us?

Ethos Veterinary Health offers a comprehensive benefits program, including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. We are an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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