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Housekeeping Team Leader

2 months ago

Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

Position Overview

The Housekeeping Team Leader plays a crucial role in overseeing and coordinating housekeeping operations within designated areas. This position is accountable for evaluating guest accommodations to ensure they meet established cleanliness standards, assisting Room Attendants as necessary, and providing essential training. Additionally, the Team Leader will assume the responsibilities of the Housekeeping Manager during their absence.

Key Qualifications

  • Minimum of 2 to 3 years of relevant experience in a hospitality environment is required.
  • A High School diploma or equivalent is mandatory.
  • Further education in a related field is advantageous.
  • Prior supervisory experience is preferred.

Primary Responsibilities

  • Engage with guests and team members in a welcoming and service-oriented manner.
  • Maintain consistent attendance in accordance with company standards, adapting to the hotel's scheduling needs.
  • Exhibit high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag.
  • Adhere to all company policies and regulations to promote safe and efficient hotel operations.
  • Conduct daily inspections of staff performance within assigned areas to ensure compliance with standards and productivity.
  • In the absence of the Housekeeping Manager, oversee the inspection of all VIP rooms and communicate their status to the Front Office.
  • Manage the orderly closing of floors at the end of shifts, ensuring Room Attendants' carts are clean and stocked appropriately.
  • Ensure timely completion and submission of daily assignment records to the Housekeeping Office.
  • Maintain a key control system.
  • Supervise all Laundry and Housekeeping staff, holding them accountable for their performance.
  • Document instances of poor performance, misconduct, absenteeism, tardiness, and dress code violations.
  • Handle lost and found items according to established procedures.
  • Familiarize oneself with all company policies and house rules.
  • Ensure staff members are consistently attentive, friendly, and courteous to guests and colleagues.
  • Monitor the overall cleanliness and organization of staff areas.
  • Utilize communication devices to maintain contact with the Front Office and Engineering teams throughout shifts.
  • Oversee daily task assignments, ensuring each Room Attendant and House Attendant has designated responsibilities.
  • Regularly check the cleanliness and organization of Room Attendants' carts, linen closets, and storage areas.
  • Report on the status of out-of-order rooms to the Guest Services Manager daily.
  • Initiate and follow up on maintenance requests for repairs and upkeep of hotel facilities.
  • Ensure effective training and development of Room Attendants.
  • Motivate, coach, and provide feedback to staff as necessary.
  • Collect all keys and assignment sheets at the end of each shift.
  • Participate in meetings as required by management.
  • Ensure the completion of routine maintenance and cleaning projects on a scheduled basis.
  • Monitor special requests and the needs of VIP guests.
  • Perform additional duties as assigned by management.

Company Overview

Aimbridge Hospitality is recognized as a leader in third-party hotel management, with a diverse portfolio that includes over 1,550 hotels across all 50 states and 22 countries. Our commitment to exceptional service and results is reflected in our dedicated associates who thrive in a culture of excellence. Join us to explore a world of opportunities.

Benefits

Upon completion of an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes:

  • Daily Pay options available.
  • Medical, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Life Insurance and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Programs.
  • 401k Retirement Savings Plan.