Customer Experience Representative

2 days ago

Kennedy Space Center, United States B-Stock Full time
JOB SUMMARY

We are looking for a Customer Experience Representative who enjoys finding creative solutions to customer's inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience, interactions vary from email, phone, and web chat. With exceptional critical thinking and problem-solving skills, the Customer Experience Representative aims to achieve our first contact resolution goal. Through first-hand experience, Customer Experience Representatives review current processes, make recommendations for improvement, and partner with leadership to implement those improvements to create a better customer experience.

Many team members have defined their own niche at B-Stock while still maintaining their customer service responsibilities. B-Stock welcomes innovators and rewards them for these efforts. The role reports to the Customer Experience Supervisor.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Deliver a personalized, positive customer experience through various forms of contact
    • Inbound telephone support
    • Web-based chat support
    • Email Support
  • Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
  • Advocate on behalf of the customers internally by proactively identifying areas of opportunity
  • Assist customers with account creation and troubleshooting
  • Communicate with customers and third-party suppliers ensuring a smooth transaction process
  • With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
  • Complete ongoing and one-time projects to the benefit of customers and internal teams
MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES
  • High School Diploma/GED Certificate
  • Positive attitude, hard working, flexible with changing priorities, and eager to learn
  • Excellent written and verbal English, reading comprehension, and judgment skills
  • Ability to come up with meaningful solutions, even if that means thinking outside the box
  • High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
  • Love technology
  • Think personalized responses are the bomb (even when using a canned/macro)
  • Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals"
PREFERRED QUALIFICATIONS
  • 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
  • Knowledge of Salesforce or similar customer service programs
  • Online auction or e-commerce experience is very helpful
  • Second language skill at a professional proficiency level (Spanish or French)
  • Typing speed of 35 WPM
SCHEDULES AVAILABLE:
  • 8:30 AM - 5:00 PM MT (M-F)
The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.

EMPLOYEE BENEFITS
  • Competitive compensation packages including bonus and options
  • Medical, dental, and vision benefits
  • Matching 401(K)
  • Paid time off
  • Telecommuting and remote-work options
  • Support for continuing education
  • Team off-sites, social events, annual company events, and frequent extracurricular activities
  • Unlimited snacks and drinks


THE COMPANY

B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses.

While the amount of returned and overstock inventory continues to grow, there is also growing pressure on retailers and consumers to adopt a more circular economy and keep products in use as long as possible. Accordingly, the need for re-commerce solutions - to find products a second life - has never been greater At B-Stock we're proud to play a large part in powering resale, reuse, and the circular economy through our platform: annually we sell over 130 million items across all categories and conditions, equating to 400 million pounds of inventory.

We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. With hundreds of thousands transactions completed annually, B-Stock gives buyers a simple and direct way to buy valuable products directly from retailers and offers sellers a technology-driven replacement for traditional resale methods, while boosting operational efficiency, recovery rates, and cycle time.

Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.

For more information, visit bstock.com/careers/

OUR VALUESMake Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.

Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).

Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.

Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.

Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.

No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.

Work Authorization required.

  • Part-Time Customer Experience Representative

    3 days ago

    Kennedy Space Center, United States B-Stock Full time

    JOB SUMMARY We are seeking a Part-Time Customer Experience Representative who enjoys finding creative solutions to customers' inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience,...

  • Customer Experience Specialist

    4 months ago

    Kennedy Space Center, United States ESI Management Services Full time

    The consumer comes first within the hospitality industry and that is no exception to our firm. Our Customer Experience Specialists help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and client sales margins. As a Customer Experience Specialist, you will be a part of creating and...

  • Customer Service Representative

    7 months ago

    Kennedy Space Center, United States Stark Exterminators Inc Full time

    Customer Service Representative As a customer service representative, you will serve as the first point of contact for any of our internal or external customers. With incoming phone calls, you will act as a detective to determine any problem and find Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    1 month ago

    Kennedy Space Center, United States Tews Company Full time

    Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new ph Customer Service Representative, Customer Service, Representative, Staffing, Retail, Insurance

  • Senior Customer Service Representative

    3 months ago

    Kennedy Space Center, United States Tailored Brands Inc Full time

    Senior Customer Service Representative For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices. Offering a wide selection of designer brands discounte Customer Service Representative, Customer Service, Representative, Customer Experience, Senior, Monitoring,...

  • Customer Service Representative

    1 month ago

    Kennedy Space Center, United States Cliff Berry Inc Full time

    Are you looking for an opportunity to join an established and stable industry leader that is rapidly growing and where employees are our number one asset? Are you looking for a career that rewards your accomplishments with opportunity and compensation? Do you want to do more in your career? If so we are looking for YOU! Cliff Berry, Inc. is currently looking...

  • Customer Service Representative

    1 week ago

    Kennedy Space Center, United States Moon Moments Ltd Full time

    Customer Service Representative Location: Orlando, FL Compensation: Competitive Weekly Pay Are you someone who enjoys connecting with people and loves the idea of helping others find what they need? If so, we have an exciting opportunity for you! Our client is looking for motivated individuals to join their team as Customer Service Representatives in...

  • Customer Service Representative

    4 weeks ago

    Kennedy Space Center, United States Ajilon Full time

    Ajilon - JobID: AE0AD29F-E486-41C3-8864-50A4025A9986 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    2 weeks ago

    Kennedy Space Center, United States Ajilon Full time

    Ajilon - JobID: D9FCDDE6-FC02-40EE-8A76-3800B9636896 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    6 months ago

    Kennedy Space Center, United States U-Haul Full time

    Location: 7726 S Orange Blossom Trail, Orlando, Florida 32809 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of...

  • Customer Service Representative

    2 months ago

    Kennedy Space Center, United States Circle K Full time

    Circle K - 12914 E Colonial Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Instant Return Representative

    5 months ago

    Kennedy Space Center, United States The Hertz Corporation Full time

    The Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, Customer Service, Team Leader, Representative, Customer Experience, Service, Retail, Automotive, Vehicle

  • Customer Service Representative

    6 months ago

    Kennedy Space Center, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...

  • Equipment Customer Service Representative, VAD

    1 week ago

    Kennedy Space Center, United States Abbott Laboratories company Full time

    Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. Youll also have access to: Career development with an international company where you can grow the care Customer Service Representative, Customer Service, Equipment, Representative, Retail, Healthcare

  • Customer Experience Advocate

    5 days ago

    Kennedy Space Center, United States AT&T Full time

    **About the Opportunity**We are seeking a talented Customer Experience Advocate to join our team at AT&T in Orlando, FL. As a hybrid position, this role will require you to work in center 3-4 days weekly and remotely from home 1-2 days weekly.In this role, you will be responsible for providing exceptional customer service and support to our clients. You will...

  • Customer Care Representative 1

    6 days ago

    Kennedy Space Center, United States Össur Full time

    Summary: Provides customer care support by assisting customers through processing orders, enhancing incoming orders, and coordinating with other departments. Supports the Customer Care and field team in achieving goals within the department. This is a fixed-term, contract position. Responsibilities: Processes and enhances orders utilizing telephone,...

  • Customer Service Representative

    2 months ago

    Kennedy Space Center, United States CRH Full time

    CRH - Coastal [Customer Service Representative] As a Customer Service Rep at CRH, you'll: Assist customer with product questions, ordering, order tracking, complaints and problems; Enter orders into system for billing and delivery; Prepare quotes and coordinate mailings of literature and samples; Coordinate delivery schedules with dispatch; Build displays...

  • Customer Service Representative

    2 weeks ago

    Kennedy Space Center, United States AT&T Full time

    This hybrid position reports to our 12150 Research Parkway, Orlando, FL32826 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be Customer Service, Customer Service Representative, Sales, Technical Support, Service, Customer Experience,...

  • Customer Experience Specialist PacSun

    7 days ago

    Kennedy Space Center, United States pacsun Full time

    PacSun is hiring a Customer Experience Specialist to join our team in Orlando. In this role, you will be responsible for delivering an exceptional customer experience while maintaining awareness of full-price selling and promotions. The ideal candidate will have excellent communication skills, a strong understanding of the retail industry, and the ability to...

  • Customer Service Representative

    6 months ago

    Kennedy Space Center, United States Invitation Homes Full time

    Who We Are Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated...