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Guest Services Representative

2 months ago

Tuscaloosa, Alabama, United States Vista Host Full time

Job Summary:

Vista Host is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and accommodating.

Key Responsibilities:

  • Provide exceptional customer service to all hotel guests, ensuring their needs are met and exceeded.
  • Perform quality assurance requirements for the front desk department.
  • Ensure all policies, procedures, and regulations are followed, including those related to personnel, security, cash handling, guest relations, and safety.
  • Remain highly visible and readily available for guests at all times, taking initiative to offer assistance or answer questions throughout the hotel.
  • Manage guest complaints, ensuring superior guest satisfaction, and document all guest requests, complaints, or problems immediately.
  • Greet, register, and assign rooms to guests in an efficient, warm, and friendly manner.
  • Answer inquiries pertaining to the hotel and its amenities, local food, area attractions, and provide travel directions.
  • Accurately check out guests and communicate departures with housekeeping staff.
  • Make, confirm, and cancel reservations via telephone, computer, and in writing.
  • Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
  • Update the shift-to-shift log regularly and accurately to ensure proper communication between shifts is maintained.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.

Requirements:

  • Must be able to communicate in English both written and verbally.
  • Must be able to stand for long periods of time.
  • Must be able to lift 20 lbs.

About Vista Host:

Vista Host is a leading provider of hospitality services, dedicated to delivering exceptional experiences to our guests. We are committed to providing a positive and supportive work environment for our team members, and we are seeking individuals who share our passion for customer service and hospitality.