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Client Services Associate
2 months ago
The State Department Federal Credit Union (SDFCU), recognized for its commitment to excellence, is seeking a dedicated Member Service Representative. With a robust asset base exceeding $2.4 billion, we pride ourselves on fostering a professional environment that encourages growth and development.
Our Commitment: At SDFCU, we prioritize attracting and retaining exceptional talent. Our dedication to outstanding service extends to both our members and our employees. We provide comprehensive training programs and workshops designed to enhance professional skills and facilitate career progression.
What We Offer:
- Inclusive Work Environment: A workplace that values diversity and respects all individuals.
- Paid Time Off: Enjoy 12 paid holidays annually, including your birthday.
- Flexible Work Arrangements: Potential options for remote work following the introductory period.
- Generous Leave Policies: Ample vacation and personal days to support a healthy work-life balance.
- Educational Support: Tuition reimbursement for ongoing education and professional development.
- Commute Benefits: Financial incentives to assist with daily commuting costs.
- Comprehensive Health Coverage: Access to outstanding medical, dental, and vision insurance plans.
- Wellness Programs: Gym membership reimbursement to promote health and wellness.
- Team Engagement: Opportunities to participate in company events that foster teamwork and collaboration.
Role Responsibilities:
The primary responsibility of the Member Service Representative is to assist members and prospective members with their Credit Union inquiries. This includes explaining available services, establishing new accounts, addressing issues, and directing members to the appropriate resources. The ideal candidate will possess strong interpersonal abilities, meticulous attention to detail, and a commitment to providing outstanding customer service.
Essential Qualifications:
- At least 1 year of experience in a teller or customer service role, including cash handling and sales.
- Proficiency in working efficiently and accurately with numerical data.
- Ability to solve arithmetic and mathematical reasoning challenges.
- Excellent interpersonal skills.
- Sound judgment and decision-making capabilities.
- Strong organizational skills.
- Ability to accurately input data at a minimum of 30 words per minute.
- Experience in a Windows-based PC environment is preferred.
