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Sales Associate

2 months ago

Haverhill, Massachusetts, United States Knitwell Group Full time
About Us

At Knitwell Group, we're passionate about empowering women to find their authentic self-expression through fashion. Our mission is to provide modern, feminine, and versatile clothing that makes women feel confident and beautiful.

Job Overview

We're seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with clients, and driving revenue growth through effective sales and marketing strategies.

Key Responsibilities
  • Provide outstanding customer service by anticipating client needs, exceeding expectations, and adhering to our service standards.
  • Build relationships with clients, create client loyalty, and have the ability to multi-task while servicing internal and external clients.
  • Address client concerns, coming to resolution when possible, and involving management where appropriate.
  • Portray a gracious, friendly, energetic, and engaging manner and be at all times respectful and professional.
  • Take ownership, solicit, and incorporate feedback for professional growth and development.
  • Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone.
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and values differences.
  • Embrace our values and behaviors and inspire team by leading by example through words and actions.
  • Be responsible for compliance with all Company policies, practices, and procedures and all federal, state, and local laws.
Requirements
  • Client Service: Ability to function as a role model, ensuring that the client remains the top priority.
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with ANN INC.'s guidelines.
  • Communication: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates.
  • Accuracy: Ability to handle cash and provide change without error.
  • Schedule: Remain flexible in scheduling that meets the needs of the business.
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room.
Education and Experience
  • Minimum Requirements: High School Diploma or GED.
  • Minimum one year sales associate or relevant experience in the services industry with proven results.